Claims - Tokio Marine Nichido

We believe the consistent execution of best practices improves claim outcomes and reduces ultimate cost. We are committed to prompt, professional, and fair claims handling tailored to the needs of our client.

Our claim services include:

24/7/365 new claim intake by internet at www.tokiomarineclaims.com or by telephone at 1-877-LOSS4TM (877-567-7486)
To send an email to our claims department, or to obtain on-line access, please forward your inquiry to claim-account-coordination@tokiom.com
Claim registration with robust data capture, including multi-tier risk management coding
Fraud screening for all claims, with referral for special investigation where warranted
Subrogation and subsequent injury fund pursuit to reduce the net cost of claims
Careful loss and expense management, including timely reserve changes with documented rationale
A full range of medical management techniques, including multiple networks and utilization review
Litigation management, including defense attorney protocols
Marine, products liability, and overseas travel accident insurance claims expertise through our subsidiary, TM Claim Services, Inc
Emergency or after-hours claims response at 1-877-LOSS4TM (877-567-7486)

We also provide customer access to MyTMM, a web-based, comprehensive claims management tool. Learn More >>